SANTA BARBARA COUNTY’S
CUSTOMER SERVICE ACADEMY
 
 FUNDED BY THE WORKFORCE INVESTMENT BOARD
 
CUSTOMER SERVICE ACADEMY CURRICULUM
 
The Academy’s curriculum is uniquely designed to effectively consolidate various modules of customer service, personal goals setting, communication, and interpersonal skills training, job search techniques, professional resume and cover letter creation, personal appearance, interviewing techniques, conflict resolution and building win/win partnerships.  The 13 half-day module curriculum complements and integrates existing customer training modules available through the Workforce Resource Center and the two Santa Barbara County community colleges.  Graduates may even qualify for college credits for previous paid or volunteer work in customer service positions.  Daily guest speakers will include local business leaders from major local employers, temporary employment agencies, the banking, hotel & motel, restaurant, and retail sales industries. 
 

Santa Barbara County’s Customer Service Academy
LMI’s Center for Effective Organizations
Mr. Cary Gray: CaryGray@lmi-ceo.com
www.Assessments.biz
805-934-5956