SANTA BARBARA COUNTY’S 
CUSTOMER SERVICE ACADEMY 
 FUNDED BY THE WORKFORCE INVESTMENT BOARD 
CUSTOMER SERVICE ACADEMY TIMELINES 
The proposed schedule for Santa Barbara County’s Customer Service Academy: 
 
October 7 — 23, 2003
February 3 — Fbruary 18, 2003
March 10 — 28, 2003
March 31 — April 16, 2003
May 12 — 28, 2003
 

Santa Barbara County’s Customer Service Academy 
LMI’s Center for Effective Organizations 
Mr. Cary Gray: CaryGray@lmi-ceo.com 
www.Assessments.biz 
805-934-5956