The Academyâctraining staff and psychometric assessment administrators are composed of experienced professionals from the Leadership Management Institute, Renaissance Communications, The Coaches Club, and the Center for Effective Organizations, Accord Mediation Services, and Maya Shaw Gale & Associates. 


Leadership Management International's 
Center for Effective Organizations 
Cary Gray, M.S., President & CEO
(805) 934-5956
Accord Mediation Services 
Gina Rae Hendrickson, PhD 
Founder & President 
University of California at Santa Barbara
Goleta Chamber of Commerce
Madonna May, M.A.
Customer Service Academy Administrator
The Coaches Club 
Stefen Hermann, Founder 
Certified Coach
Renaissance Communications 
Robert Poole, President 
Santa Barbara, California
The Coaches Club 
Maya Shaw Gale, M.A. 
Certified Coach