Customer Service Academy's 3M Metrics
Meaningful Measures of Merit
 
Evaluating: 
  • Number of Interested Candidates Who Requested Info About Academy

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  • Number of Interested Candidates Who Were Certified By WRC/WIA

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  • Number of Individuals Who Were Referred By WRC

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  • Number of Individuals Who Started Academy

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  • Number of Individuals From Host City

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  • Number of Individuals Who Are Repeating Training

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  • Number of Academy Attendees Assessed For Job Fit

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  • Number of Attendees Graduated

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  • Number of Community Business Who Were Guest Speakers

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  • Number of Companies Who Benchmarked Job Positions

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  • Number of Jobs Benchmarked

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  • Number of Companies Who Attended The Job Fair At Graduation

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  • Number of Applications Submitted During Academy

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  • Number of Interviews Scheduled During Academy

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  • Number of Companies Contacted By Attendees During Academy

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  • Number of Companies Who Donated Lunches & Refreshments

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  • Number of Companies Who Donated Graduation Gift Certificates

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  • Number of Companies Who Hired Graduates

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  • Number of Graduates Who Accepted Employment

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  • Number of Graduates Who Accepted Customer Service Positions

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  • Number of Graduates Who Accepted Employment Where They Live

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  • Number of Candidates Who Accepted Positions That Paid More Than Current or Past Jobs

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  • Success Stories For The Month 
Academy Evaluation & Critique Summary: # Outstanding, # Excellent, # Good, # Poor 
  
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